Refund policy
Last updated: August 17, 2026
At PERSEVON, our products are made to order through our print-on-demand production partners. Because each product is produced specifically for your order, we generally do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.
However, if your order arrives damaged, defective, or incorrect, we are happy to review the issue and provide an appropriate resolution.
Damaged, Defective, or Incorrect Products
Please contact us at support@persevon.com within 30 days of delivery if your order:
- Arrives damaged
- Has a manufacturing or printing defect
- Is the wrong product
- Contains a significant quality issue
Please include:
- Your order number
- A clear description of the issue
- Clear photos showing the product and the problem
- Photos of the packaging when relevant
This information allows us and our print-on-demand production partner to review the issue and determine the appropriate resolution.
Resolution
If the issue is confirmed to be covered by our policy, we may provide a replacement or refund, depending on the circumstances and availability of the product.
For approved issues, PERSEVON will work with its print-on-demand fulfillment partner to resolve the problem.
Please do not return a product before contacting us and receiving return instructions. In many cases, damaged or defective print-on-demand products do not need to be physically returned.
Returns & Exchanges
Because our products are made to order, we generally do not accept returns or exchanges for:
- Incorrect size selected by the customer
- Change of mind
- Personal preference
- Incorrect color selected by the customer
- Products that no longer meet the customer's preference after purchase
- Failure to review the product information before ordering
Please carefully review the product description, size information, and order details before completing your purchase.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned to the fulfillment provider because of an incorrect or incomplete address, additional shipping or reshipment costs may apply.
If you notice an address error immediately after placing your order, please contact us at support@persevon.com as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed once an order has entered production or shipping.
Refunds
If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Return Address
Because PERSEVON products are made to order through print-on-demand fulfillment, please contact us first.
For approved returns, PERSEVON will provide the appropriate return instructions and address when required.
Contact Us
For questions about returns, refunds, damaged products, defective products, or incorrect orders, please contact:
We normally respond within 1–2 business days.
Please include your order number and relevant photos when contacting us about a product issue.